WebTools Frequently Asked Questions

The following are questions WebTools related. Please select the Kudo* specific Frequently Asked Questions page for general business questions. If you feel that your WebTools question is not answered below, please do not hesitate to contact Kudo* via our easy to use contact form found in our Contact Us page.

1. After signing up for a WebTools site, what exactly will I receive?
Upon processing your application form, Kudo* will send a unique Username and Password to the e-mail address included in your application form. You will then be able to enter these directly from the Kudo* home page to access your web site. No software is currently required to be downloaded or installed on your machine for you to access WebTools, however, you will be required to have a recent version of Internet Explorer (see question 2.).

2. After signing up for a WebTools site, will I need to purchase any additional software?
No. Kudo* will provide you will all the tools to need to complete most editing functions to your site. You will require relatively new web browsing software and will have to use Internet Explorer when editing your site, but this can be downloaded for FREE from here: DOWNLOAD INTERNET EXPLORER.

3. How much will additional WebTools upgrades cost?
Kudo* is currently planning to bring out two additional variations to WebTools ~ Brochure. These will be available mid-2003 and will be an optional upgrade for existing customers as and where required. Otherwise, all upgrades to W-Brochure at this stage are to be included in your monthly licensing fee. At the moment, Kudo* is working on additional editing tools, to allow users even more flexibility in there page layout.

4. What sort of hosting package will I need to organise if I get a WebTools site?
One of the fantastic things Kudo* has done with WebTools is to do away with hosting altogether! When you get a WebTools site, we build your site right into the software, so you don't need to pay any additional fees to host it!

5. So, all up, how much does a WebTools site really cost?
There's nothing tricky about WebTools pricing. If you select a site design from our portfolio, you pay only NZ$999.00 (+ GST where applicable) and NZ$25.00 (+GST) each month for the licensing fee!

6. What additional charges could I come across?
Custom Design. Kudo offers several additional options to WebTools sites. First, you could choose to have your own custom design set up and inserted into the WebTools system for only NZ$749.00 (+GST) if you provide your own images, or our sales representatives have a digital camera and can photo some of your stock to use in the design. If you require additional photo library images, we can provide these with a site design for only NZ$99.00 (A license for one image usually costs NZ$485.00 to register! Due to the volume of images Kudo* purchases, we get a volume discount which we happily pass on to our customers).

Library Images. When a custom design is required, Kudo* can provide the images for your site for the fixed price of NZ$99.00 (A license for one image usually costs NZ$485.00 to register! Due to the volume of images Kudo* purchases, we get a volume discount which we happily pass on to our customers).

Content Layout. Kudo can design and layout the content in your site at an hourly rate of NZ$95.00 (+GST).

Support Charges. Although Kudo* have made an effort to make the software user intuitive, and have backed this up with online support, you may have questions you wish to talk through with us. You can phone Kudo* support on 0508 4 webdesign (0508 4 932337) in business hours to work through your query. Each query will incur a NZ$19.95 (+GST) charge, no matter how many times you need to phone to sort out your problem. Note: If you are seeking answers to multiple queries in your phone call, each will be charged at this rate.

For a full understanding of WebTools charges see online WebTools notes "How much does WebTools Cost?"

7. Is it possible to choose a different design for my site after it's up and running?
Yes! In fact, you can choose to update your site design anytime once you're up and running with a WebTools site for only NZ$49.95 (+GST)!! This means you can keep an eye on the WebTools design portfolio, and should you see any new design's released which better encompass your business identity, you can simply send the Kudo design team an email requesting the design you would like to change to and $49.95 +gst will be added to your monthly invoice.

8. What is Licensing? and what do I get for it?
When Kudo* builds your Web Site, rather than supplying you with a pile of images which need to be hosted on a remote server somewhere with Internet access, we insert them into our software, which then builds your site. In an effort to provide you with the best product possible, Kudo* has resolved to continue to develop this software, so you will continually be receiving software and design updates. Your licensing fee in part pays for this continued development, which will provide eventually provide you with even better, more powerful editing tools etc.

9. What's the difference between a 'normal' web site design and a WebTools design?
Traditionally, Web Design companies would plan for a job, design the job, optimise the images, build the database, script the HTML and 'remake' the pages every time they deal with a new client. All of this taking many hours of time (in complicated jobs, hundreds of hours of time). These web design companies with their $100+ hourly rates then have to provide quotes which are the sum of: 'the time to complete the job x their hourly rate', making the job cost anything from $5000 - $500,000! (the average cost of a medium sized site in USA in 2002 was US$52,000!). Obviously, this prices a professional site right out of the question for the average smaller business. Kudo* has overcome this with a new model of Web Site, where we've already completed the expensive background of the site, and now we only have to 'plug-in' your graphics. Because of this, the otherwise major costs are being spread between all Kudo* WebTools clients, making the overall cost to you something you can manage.

The Kudo* WebTools philosophy is "To make a professional product which best meets your needs functionally as well as financially!" rather than the traditional philosophy which was "To make your budget meet our needs for a professional site"!

10. If after I've paid my application/set-up fee and I decide the 'timing' isn't quite right to proceed with a WebTools site, can I get my set-up fee and first month's licensing fees back?
No. As you'll be aware Kudo* will encounter costs every time we set up a new client, which these fees cover. If you decide at a later stage you no longer wish to proceed with your site, we will already have expenses to pay and will be unable to return your initial payment. If you were getting a Custom Web Site design, and our design team hasn't begun your design before you decide to cancel your subscription (Kudo* attempt to turn around custom design's within 2 business days), you will not be charged for your custom design or any images you may have been going to use.

11. If I get a WebTools site, can I have my own e-mail linked to my domain name?
Yes. By default, Kudo* will set up up to five POP (e-mail) accounts when your domain is transferred to the WebTools software. You can get additional POP accounts in groups of 5 for NZ$10.00 per month per 5 POP accounts. To request additional POP accounts, please send your request to emails@kudo.net.nz.